Customer Reviews
See what Arizona homeowners say about our luxury appliance repair service. Real reviews from real customers.
Saved Our Sub-Zero After Another Company Failed
After a different repair company misdiagnosed our Sub-Zero 642 and recommended a full compressor replacement, we called Elite Appliance for a second opinion. Their technician quickly identified the actual problem - a faulty thermistor that was causing the temperature fluctuations. The repair was completed the same day with a much simpler fix. These guys really know Sub-Zero refrigerators inside and out. Highly recommend!
Professional Service for Our Wolf Range
Our Wolf dual fuel range had intermittent ignition problems that were driving us crazy. The technician was punctual, professional, and clearly experienced with Wolf products. He explained the issue thoroughly - buildup from Arizona's hard water was affecting the igniter electrodes. He cleaned and adjusted everything, and our range works perfectly now. Excellent communication throughout the entire process.
Fixed What the Dealer Couldn't
I had been dealing with water spots on my Miele dishwasher for months. Even the dealer couldn't solve it. Elite Appliance's tech immediately recognized it as a combination of Arizona's extremely hard water and a worn spray arm seal. He performed a deep descaling treatment, replaced the seals, and educated me on proper maintenance for our water conditions. The dishes are spotless now!
Emergency Service When We Needed It Most
Our Sub-Zero stopped cooling completely during the October heat wave. We called on a Saturday morning expecting to leave a message, but they answered and had a technician at our house within 3 hours. Turned out to be a condenser fan motor - common issue in Arizona's dusty conditions, he explained. He had the part on his truck and we were back up and running that afternoon. Saved all our food from spoiling!
Finally Fixed Our Chronic Ice Maker Issues
For two years, our built-in Sub-Zero ice maker had problems - slow production, weird-tasting ice, occasional complete stops. Other companies kept just replacing the same parts. The Elite technician took a different approach, checking the whole water system. Found mineral buildup in the supply line and a partially clogged inlet valve. After proper cleaning and valve replacement, we're getting perfect ice for the first time in years.
Honest Assessment We Appreciated
Our 15-year-old Thermador wall oven wasn't heating evenly. We were prepared to replace it. The technician inspected it thoroughly and was honest that while he could repair it, at its age, we might want to consider replacement for efficiency reasons. He gave us all the information to make our own decision, no pressure. We appreciated the honesty - something rare these days. We ended up having him repair it, and it's working great.
Protected Our Wine Collection
Temperature fluctuations in our Sub-Zero wine unit were putting our collection at risk. The technician diagnosed a failing evaporator fan and had it replaced within the hour. He also noticed our condenser coils were dirty (we'd neglected maintenance) and cleaned them as part of the service. He took the time to show us how to maintain it properly. Very knowledgeable and professional.
Expertise with Viking Appliances
Hard to find technicians who really know Viking appliances. These guys clearly do. Our Viking refrigerator had a persistent condensation problem that two other companies couldn't solve. The Elite tech identified it as a combination of a weak door seal and evaporator fan issue. Fixed both, and no more moisture problems. He even adjusted the door alignment while he was at it.
Restored Our Viking to Like-New Condition
We bought a house with a Viking Professional range that needed some attention. Multiple burners had issues, the oven temperature was off, and the whole thing needed deep cleaning. The technician spent several hours bringing it back to life - cleaned burner assemblies, replaced igniter electrodes, calibrated the oven, and even adjusted the gas pressure. It works better than ever now. Worth every penny.
Quick Response for Freezer Emergency
Ice buildup in our Sub-Zero freezer column was getting out of control. Called on a Monday morning and they were able to come that afternoon. The defrost system had failed - timer and heater both needed replacement. Technician had everything needed and completed the repair in about an hour. Very clean work, explained everything, and gave us tips to prevent future issues.
Thorough Diagnosis and Great Service
Our Bosch dishwasher wasn't draining completely. Appreciated that the technician didn't just replace parts blindly. He systematically checked the filter, drain hose, pump, and even the garbage disposal connection. Found a partial clog in the drain hose and properly installed high loop that was previously missing. Explained the importance of the high loop installation. Very thorough and educational service.
Maintenance Service Excellence
We now have Elite Appliance do annual maintenance on our Sub-Zero. They're thorough - cleaning coils, checking temperatures, inspecting seals, testing the ice maker, everything. Our unit is 12 years old and runs like new. They also noticed our water filter was overdue and replaced it. Preventive maintenance has definitely been worth it for the peace of mind.
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