Privacy Policy
Last updated: October 12, 2026
Information We Collect
When you contact us for appliance repair services, we may collect the following information:
- Name and contact information (phone number, email address)
- Service address
- Appliance information and service needs
- Payment information for services rendered
How We Use Your Information
We use the information we collect to:
- Provide and improve our appliance repair services
- Communicate with you about your service appointments
- Process payments for services
- Send service reminders and follow-up communications
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our services (such as payment processing) or as required by law.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Calls and bookings
When you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings
The site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. It records the pages you open, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is discarded when the tab is closed. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy or our practices, please contact us at:
Phone: (623) 323-5056
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.